Warranty Terms and Conditions

Canon India Private Ltd Standard Warranty Terms & Conditions for Digital Camera and Camcorder Products

1. Definitions :

• Unless the context otherwise requires, the following terms would have the prescribed meanings:
• CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at D-180, Okhla Industrial Area, Phase-I, New Delhi-110020
• Product(s) : Canon Digital Cameras imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers including Authorised Online Resellers. Refer the Authorized Dealers / Authorized Resellers / Authorized Online Resellers list at CIPL Website i.e www.canon.co.in. Canon Digital Camera purchased out of India is not covered under Product definition and accordingly not eligible for CIPL Warranty .
• Customer : An end-user (a person, firm, company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers / Authorized Online Resellers.
• Canon Care Centre (CCC) / Canon Collection Centre : Canon Care Centre / Canon Collection Centre within the territory of India, which collect the product(s) for repair and send the Product(s) for repair to CIPL's Master Service Centres / CIPL Service Dealer's Master Service Centre (MSC)
• Master Service Centre : CIPL's Master Service Centre / CIPL Service Dealer's Master Service Centre (MSC).

CIPL's Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).

CIPL's warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period:

Product(s) is covered under one year standard warranty and one year additional warranty from the date of Product(s) purchase by the customer. Warranty validation / Warranty period confirmation would be done through either Online Warranty Serial No. Trekking system (WMS) or Warranty Card and Customer Invoice date.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner.

Customer shall be required to provide proof of purchase including Warranty Card of the Product(s), as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type:

Warranty shall always be Carry in Warranty

Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / MSC / Canon Collection Centre. The Customer needs to carry the product(s) to the nearest CCC / MSC / Canon Collection Centre at its own cost.
For further details contact CIPL Call Centre at 39010101/ 1800 180 3366.

4. Warranty Terms:

• Warranty is provided only on product(s) which are purchased from CIPL Authorized Dealer / Reseller / / Authorized Online Resellers
• The warranty is limited only to the manufacturing /workmanship defects in the Product(s).
• The warranty does not cover accessories and consumables, like case, strap, lens cap, charger, batteries etc.
• The warranty does not cover the replacement of the product(s) • Warranty does not cover warranty of functionality of the Product(s).
• Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Within warranty period, MSC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services.

The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the Product shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

• The Product is physically damaged .
• The Product is modified, repaired, maintained and /or opened, disassembled by any party other than MSC i.e damage arising out of unauthorized modification, repair, and alteration.
• The Product is operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product.
• Any multifunction in the Product resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.
• Any malfunction in the Product resulting from exposure of the Product to dirt, sand, water including rust inside the Product, fire and/ or shock.
• The model No. or serial no. sticker of product is removed, mutilated or tampered with.
• Any damage to the Product arising out of use of any consumables or accessories other than those supplied by Authorized Dealers / Authorized Resellers / Authorized Online Resellers
• Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event will CIPL be liable for

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages .
• Incidental damages due to malfunction of the product such as loss of photography expense or loss of profit etc.
• Any claim made by a third party or made by customer on behalf of a third party .
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL / its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws:

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India.

The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

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Canon India Private Ltd Standard Warranty Terms & Conditions for Printer Products

1.Definitions:

• Unless the context otherwise requires, the following terms would have the prescribed meanings:
• CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at D-180, Okhla Industrial Area, Phase-I, New Delhi-110020.
• Product(s): Canon InkJet Printers, InkJet AIOs, Laser Printers, Laser AIOs Scanners and Projectors imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers.
• Customer: An end-user ( a person , firm , company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers.
• Canon Authorised Service Provider (CASP): CIPL Authorized Service Providers within the territory of India, which collect the product(s) for repair, and either repair the Product(s) by itself or send the Product(s) for repair to CIPL’s Authorised Service Centres (ASC).

CIPL’s Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).
CIPL’s warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2.Warranty Period:

Product(s) is covered under one year standard warranty from the date of Product(s) purchase by the customer. Warranty period confirmation would be done through either Online Warranty Serial No. Trekking system (WMS) or Warranty Card and Customer Invoice date or Product(s) installation date, whichever is earlier, but subject to the satisfaction of CIPL /CASP/ ASC. If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner. Customer shall be required to provide proof of purchase including Warranty Card of the Product(s) , as a pre-condition for availing the warranty of the Product(s).

3.Warranty Type:

Warranty may be either (a) Onsite or (b) Carry in, depending upon the Customer’s location.
Onsite Warranty: Onsite Warranty service will be provided at the Customer’s location. Onsite warranty is limited to the location(s) which is within the municipal limit of the nearest CASP/ASC. The Customer location beyond municipal limit of the nearest CASP/ASC ,will automatically be governed by Carry in warranty.
Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CASP / ASC for diagnosis and repair. The Customer needs to carry the product(s) to the nearest CASP / ASC at its own cost.
For further details contact CIPL Call Centre at 39010101/ 1800 180 3366.

Product Group	Service Type
Document Scanners	Onsite/Carry-In
Flatbed and Film Scanners	Carry-In
Inkjet Printers	Onsite/Carry-In
Laser Multifunctional Printers	Onsite/Carry-In
Laser Printers	Onsite/Carry-In
Projectors	Carry-In

4.Warranty Terms

• Warranty is provided only on product(s) which are purchased from CIPL Authorized Dealer / Reseller.
• The warranty is limited only to the manufacturing /workmanship defects in the Product(s).
• The warranty does not cover accessories and consumables, like ink tanks, ink cartridges, toner cartridges, drum cartridges, CIS unit and Plastic/ Aesthetic parts.
• The warranty does not cover the replacement of the product(s).
• Warranty does not cover warranty of functionality of the Product(s).
• Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Within warranty period, CIPL’s CASP / ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

• The Product is physically damaged
• The Product is modified, repaired, maintained and /or disassembled by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.
• The Product is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product;
• Improper site preparation or maintenance;
• The model No. or serial no. sticker of product is removed, mutilated or tampered with.
• Use of Non-original / Counterfeit / Duplicate Consumable(s) as well as compatibles, refills of consumables along with the Product(s). Use of any accessories other than those supplied by CIPL Authorized Resellers.
• Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).
• Limitation Of Liability

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.
CIPL’s maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower.
Except as indicated above, in no event will CIPL be liable for.

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Any claim made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer’s failure to follow the directions in the User manual.
• Product(s) is covered under one year standard warranty. However in case any extended warranty is offered by CIPL at its sole discretion, then the Fixing Assembly shall not be covered under the scope of warranty for the Laser Product(s).

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6.Governing Laws:

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.